View our handy videos on how to fix terminal issues, use our online reporting tool and learn more about our solutions to help you run your business. With Elavonâs Pay-by-Link, Charles Alexander Distribution spends less time chasing payments â by adding a simple link to an email or invoice, customers can pay securely, anytime. For over 30 years, weâve worked side-by-side with airlines to deliver payment solutions for customers around the world. We live in an age where criminals donât need to be present to take advantage of your business. Available 24/7. 0345 850 0195 UK. Start using Elavon. 1850 20 2120. Once youâve completed the setup steps in this video, youâll be ready to start processing transactions. Welcome to our resource centre, where youâll find lots of useful information and handy guides to managing card payments in your business. Guiding your through PSD2: Interim Solution Instruction for the Travel and Hospitality Industry Read more. Registered in Ireland – Number 418442. Customer Services. Elavon has additionally kept $4768.20 in other credit cards processed through Elavon hostage in a supposed reserve account and is now squeezing my bank for payment. There's a growing risk that UK businesses could get so obsessed with technology and digital transformations that customers' 'human' needs get forgotten â how can companies counter this? Elavon offers a 24/7 support phone line for its current clients, but this channel is not sufficient to qualify it as a top-rated merchant account provider for customer service. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. So, while you focus on your goals, youâll need a payment partner you can trust. Customer Service Available 24/7. 1850 20 21 20 ... Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. Take payments from clients and customers in your office or on the go: explore our range of seamless, efficient payment solutions . We will be in contact with you within 48 hours.To go back to our website, please click here. Elavon Financial Services DAC Registered in Ireland with Companies Registration Office. This is the amount that Elavon is withholding after closing our account over a year ago. Weâve worked with ISO partners for over 15 years, delivering the payments solutions their customers need in a diverse commercial landscape. Elavon is one of the largest merchant account services in the world, processing in excess of £1 billion each year for over 1.2 million merchants.. Despite dozens of phone conversations, we've received nothing but false promises. Ireland 1850 924 177 With sleek lines and large colour touchscreens, Poynt is a beautifully designed device which brings together a totally connected payments experience and a suite of brilliant business tools. Luxembourg: +32 78 18 99 78. Gift card transactions provide a better sales experience for both you and your customers while increasing your profit margin and creating return customers. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. The site you requested may not be relevant in your area. The Netherlands: 020 20 36 664. ... https://www.elavon.co.uk. Onboarding. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. Ireland 1850 924 177. I was then told the opposite; I'm on a two-year deal, which I … We use cookies to collect information about how you use www.elavon.co.uk . Weâll support your growth ambitions with affordable, flexible payment solutions that help you reach the customers you need to serve, and the markets you need to be in. To help you get started accepting payments with Elavon, we have everything you need - from card terminal installation to protecting your business and setting yourself up to view your account online. Every integration begins with onboarding. Independent Sales Organizations (ISO) We’ve offered merchant services to ISO partners for over 15 years, delivering the payments solutions their customers need in a diverse commercial landscape. Registered Office: Building 8, Cherrywood Business Park, Loughlinstown, Co. Dublin, D18 W319, Ireland. I would give negative 14,000 stars if I could. As an industry-leading provider, we help you deliver the exceptional payment experience your customers look for, every time they shop with you. Installing the terminal is simple. Monday - Sunday. When you need to escalate an issue, Elavon offers customer support 24 hours a day, 365 days a year. Please try again or contact the sales team at 0800 028 1662. Over 1,000 financial institutions around the world trust Elavon’s merchant services to deliver fast, reliable payment solutions that customers trust. Our approach is simple: one provider for every payment need. UK SME Pulse. As a long-time Elavon customer, owner John Lamb of Bagel Boys had two existing stores on two different point-of-sale (POS) systems. From food trucks to market stalls, thousands of businesses rely on us to take secure online or face-to-face payments, with full support and no technical jargon. View our handy videos on how to fix terminal issues, use our online reporting tool and see some of our solutions to help you run your business. Weâll be with you as your business grows: implement payment solutions that are designed to scale with you, work across multiple locations, and allow you to you manage multi-channel payments from a single, central point. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authorityâs website. Elavon, global merchant acquirer and subsidiary of U.S. Bancorp (NYSE: USB), has agreed to acquire Sage Pay, a well-known and established payments gateway business in the United Kingdom and Ireland. Growth takes hard work, ambition and expertise so, while you focus on your business goals, youâll need a card payment partner you can trust. Sorry, an error has occurred in the form submission. Ireland 1850 924 177 Your customers want payments to be simple, reliable and secure. If you are a large corporate business, thereâs no need for your card payment solution to be complicated. Link your card terminal to your till, improve your customer experience and simplify your end-of-day processes. Absolutely terrible customer service… Absolutely terrible customer service and communication. Customer Enquiry Are you an existing customer? Independent Sales Organizations (ISO) We’ve offered merchant services to ISO partners for over 15 years, delivering the payments solutions their customers need in a diverse commercial landscape. The Netherlands: 020 20 36 664. Elavon Financial Services DAC, trading as Elavon Merchant Services, is authorised and regulated by The Central Bank of Ireland. Elavon Financial Services DAC. We use this information to make the website work as well as possible and improve our services... You've accepted all cookies. Registered in Ireland – Number 418442. As a business taking card payments, you have a responsibility to keep your customersâ card information safe. Learn more here. Poynt is the new payment solution that will change the way you think about card payments forever. No specialised knowledge to install or operate. ... United Kingdom branch registered in England and Wales under the number BR022122. The Solution. Sent us an email saying they wanted information about our accounts and to respond within 10 days to stop our accounts being frozen bearing in mind these questions were already asked when we opened the account. 24/7 customer service. Elavon is totally not the credit card processing company for any small buisiness as they have NO CUSTOMER support whatsoever. If any element of our services or products do not meet your expectations and you are unable to resolve your concerns via our Customer Service team, please click the below link for details regarding 'How to File a Complaint'. Elavon is part of U.S Bank’s payment services division. If youâre ready to unlock your online potential, weâll help you create the payments experience your customers expect - helping you reach markets across the world. Simplicity, security and convenience: give your guests a payment experience that enhances their time with you. Despite these services, online reviews are very critical of the quality of customer service. Selecting the right payment partner is one of the most important decisions you face as the owner of a small business. Fast payment to your bank account. Copyright© year   | Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. In a nutshell. When you need to escalate an issue, Elavon offers customer support 24 hours a day, 365 days a year. Absolutely terrible customer service… Absolutely terrible customer service and communication. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Customer service: 24/7 phone support. Authorised by the Prudential Regulation Authority and with deemed variation of permission. Elavon customer with an enquiry relating to setting up or managing your account, products or solutions, please visit our resource centre or call the number below. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authorityâs website, Build the payment solution your business needs. We are a one-stop-shop gateway and acquirer for corporate partners in every corner of the world. United Kingdom branch registered in England and Wales under the number BR022122.Â, Elavon Financial Services DAC, trading as Elavon Merchant Services, is authorised and regulated by The Central Bank of Ireland. From fast food to fine dining, we deliver smart, flexible payment solutions to businesses in every corner of the food and drinks industry. Elavon Financial Services DAC, trading as Elavon Merchant Services, is authorised and regulated by The Central Bank of Ireland. We take the time to evaluate your particular business situation and match you to the best solution for your unique needs. Get quick and easy online access to statements, reports, account management tools, product alerts and more. 0345 850 0195 UK. Think of gift cards as portable billboards for your business. European Customer Complaints Handling Process. 24/7 customer service. The Payment Services Directive 2 (PSD2) requires Strong Customer Authentication (SCA) to be applied to all card transactions carried out in a face to face (card present) or in-store environment. Give your customers the choice to pay however they want. Fast payment to your bank account. The report from Elavon also identified a growth opportunity in eCommerce, which many British SMEs have yet to tap. You can call us 24/7, 365 days a year. Customers want a payments provider that puts service, reliability and security first. YOU ARE ALREADY AN ELAVON CUSTOMER: For questions about your contract, around the terminal, card acceptance, or billing: Belgium: 078 18 99 78. 1850 20 21 20 ... Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. Step-by-step instructions on how to use specific functionality. Over 1,000 financial institutions around the world trust Elavon’s merchant services to deliver fast, reliable payment solutions that customers trust. The research revealed that UK SMEs feel broadly confident on their growth prospects, despite challenges such as Brexit, cashflow and customer retention. UK 0345 604 2329. Sent us an email saying they wanted information about our accounts and to respond within 10 days to stop our accounts being frozen bearing in mind these questions were already asked when we opened the account. If you're an existing Elavon customer with an enquiry relating to setting up or managing your account, products or solutions, please visit our resource centre or call the number below. We make switching easy and ensure your customers are always able to pay whenever, wherever, and however they want. Serve your customers making payments by phone or by mail with our Virtual Terminal. Please have your Merchant ID (MID) number ready whenever you call us. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. We use cookies to collect information about how you use www.elavon.co.uk . Stay up to date with industry news, developments in technology and changes in regulation. Elavon will STEAL YOUR MONEY!!! Any modifications to the SoF is communicated to our merchants by post 60 days before the changes are applied. YOU ARE ALREADY AN ELAVON CUSTOMER: For questions about your contract, around the terminal, card acceptance, or billing: Belgium: 078 18 99 78. Thank you for getting in touch. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Available 24/7. Government agencies, universities, utilities and other public-sector entities can tailor our payment solutions to their precise needs. We build our IPS to handle the challenges of an evolving payments landscape, and help our partners around the world meet their customersâ changing needs. Over 1,000 financial institutions around the world trust Elavon’s merchant services to deliver fast, reliable payment solutions that customers trust. Ready to take your business online? Luxembourg: +32 78 18 99 78. Elavon's actions are more than immoral, they're criminal. ... United Kingdom branch registered in England and Wales under the number BR022122. Online, in person, in-app or over the phone: we've got you covered with simple solutions and integrated options. All the latest news about data security from Elavon. From food trucks to market stalls, thousands of businesses rely on us to take secure online or face-to-face payments, with full support and no technical jargon. Independent Sales Organizations (ISO) We’ve offered merchant services to ISO partners for over 15 years, delivering the payments solutions their customers need in a diverse commercial landscape. Aimed at reducing payment fraud and improving security for consumers and businesses across the European Union, this industry-wide change is being introduced by law from 14th September 2019. Sage Pay is a division of The Sage Group plc (SGE), a FTSE-listed … Accept all types of payments. Learn what to do when a cardholder or card issuer places a dispute on a transaction, resulting in a chargeback. The liability of the member is limited. As a small business, choosing a payment partner is one of the most important decisions youâll ever make. Customer Story Bagel Boys. Monday to Friday from 8:30 a.m. to 5:30 p.m. YOU WISH TO BECOME AN ELAVON CUSTOMER: YOU ARE ALREADY AN ELAVON CUSTOMER: For questions about your contract, around the terminal, card acceptance, or billing: Belgium: 078 18 99 78. Our range of tools, products, and solutions will simplify your life and increase the profitability of your business. Elavon Financial Services DAC. United Kingdom branch registered in England and Wales under the number BR022122.Â, Elavon Financial Services DAC, trading as Elavon Merchant Services, is authorised and regulated by The Central Bank of Ireland. Over 1,000 financial institutions around the world trust Elavon’s merchant services to deliver fast, reliable payment solutions that customers trust. Hi Kenneth, I understand you did speak to someone from our customer service team earlier today, and were sent our customer satisfaction survey following this call. Registered Office: Building 8, Cherrywood Business Park, Loughlinstown, Co. Dublin, D18 W319, Ireland. Service: 1-800-725-1243 Sales: 1-866-671-1583 You are here: ... United Kingdom branch registered in England and Wales under the number BR022122. We handle payments for large corporate businesses on a global scale, serving over 1.3 million customers in over 30 countries and handling over 5.6 billion transactions annually. In a nutshell. Customer Service. If you require assistance with an existing account, please call our customer service line 24/7/365. The Netherlands: 020 20 36 664. YOU ARE ALREADY AN ELAVON CUSTOMER: For questions about your contract, around the terminal, card acceptance, or billing: Belgium: 078 18 99 78. Dynamic Currency Conversion (DCC) is a service that enables international Visa® and MasterCard® cardholders in over 60 currencies the choice to pay the bill in their own currency rather than the currency of the country that they are visiting. Luxembourg: +32 78 18 99 78. The liability of the member is limited. Elavon Financial Services DAC (under the trading name of Elavon Merchant Services) is subject to supervision by the Federal Financial Supervisory Authority (BaFin) and the Central Bank of Ireland. Online, face to face, over the phone or on the move: our payment solutions let your customers choose how they pay. If you’d like to discuss your issue further, please contact our team directly on 0345 602 0147. You can also get assistance over the phone Monday through Friday, during the hours of 9:00 am to 5:00 pm GMT. The Elavon Payment Gateway (EPG) enables you to take payments online and is the online equivalent of a card terminal in a shop. Copyright© year   | Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. 0345 850 0195 UK. Our on-the-go solutions give you the freedom and versatility to take payments almost anywhere - and give your customers the seamless experience they expect. The report from Elavon also identified a growth opportunity in eCommerce, which many British SMEs have yet to tap. To help you get started in processing card payments for your business, here are three things you need. Registered Office: Building 8, Cherrywood Business Park, Loughlinstown, Co. Dublin, D18 W319, Ireland. Complying with PCI standards is good evidence that you're complying with GDPR. 24/7 customer service. 24 hours a day. Elavon tries to compensate for its high prices by offering a round-the-clock call centre. 24/7 customer service. If you are an existing Elavon customer looking for help with your Converge setup, please email convergehelpdesk@elavon.com. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. European Customer Complaints Handling Process. Registered in Ireland – Number 418442. Accept all major card, contactless and mobile-wallet payments. If you are an existing Elavon customer looking for help with your Converge setup, please email convergehelpdesk@elavon.com. Our data-security products not only protect customer payment data, but help to deliver valuable customer confidence and increase brand appeal. Globally, the company processes over 3 billion transactions each year, totalling over £2.23 billion. UK 0345 604 2329. The customer service department stated that I was not in contract and was on a 'rolling deal' with 'no permanency'. Accessing your statements and reports is simple and easy with Elavon Connect, your online reporting tool that brings all your payments information into one place, at no extra cost to you. The research revealed that UK SMEs feel broadly confident on their growth prospects, despite challenges such as Brexit, cashflow and customer retention. Switch to a provider who can deliver wherever and however a transaction takes place. Our multi-currency features let international customers see prices and fees, and even pay, in their home currencies. Gift cards rank high on many gift lists and make great corporate and customer incentives. We use this information to make the website work as well as possible and improve our services... You've accepted all cookies. Brexit. Elavon Connect saves you time and provides a comprehensive view of all your payment processing activity. Authorised by the Prudential Regulation Authority and with deemed variation of permission. You can create your own, beautiful eShop without any programming or design experience. Start using Elavon. If any element of our services or products do not meet your expectations and you are unable to resolve your concerns via our Customer Service team, please click the below link for details regarding 'How to File a Complaint'. Monday to Friday from 8:30 a.m. to 5:30 p.m. YOU WISH TO BECOME AN ELAVON CUSTOMER: Independent Sales Organizations (ISO) We’ve offered merchant services to ISO partners for over 15 years, delivering the payments solutions their customers need in a diverse commercial landscape. Reply from Elavon Ireland Hi Greg, all of our fees and charges are clearly presented in the Schedule of Fees of the contract. Over 550 financial institutions around the world partner with Elavon to deliver fast, reliable payment solutions that customers trust. Elavon Connect will give you greater access to useful information, empowering you to make better and more informed decisions and confidently plan for your business' future. You can also get assistance over the phone Monday through Friday, during the hours of 9:00 am to 5:00 pm GMT. Accept all types of payments. Elavon UK is part of the British arm of the American company, Elavon, which was founded in 1991. Business growth takes hard work, ambition and expertise. UK 0345 604 2329. Read all the latest customer updates and changes from Elavon UK. We work with businesses of every size and type to create payment solutions that meet the challenges of an evolving commercial landscape - and give you the freedom to focus on what you do best. Customer Service. Authorised by the Prudential Regulation Authority and with deemed variation of permission. Elavon is keenly focused on our customer experiences. Authorised by the Prudential Regulation Authority and with deemed variation of permission. Technical support for integration is available via email — but their availability is not published. We build payment partnerships with banks, financial institutions, ISOs, software vendors and payment gateways in every corner of the world. Elavon … One of Lupton’s loyal customers, an Elavon sales manager, offered to help the shop and find a payment solution that was right for them. The Netherlands: 020 20 36 664. Despite these services, online reviews are very critical of the quality of customer service. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. Monday to Friday from 8:30 a.m. to 5:30 p.m. YOU WISH TO BECOME AN ELAVON CUSTOMER: For technical and terminal query: choose option 1 ... Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. Weâll work with you to deliver an affordable, easy-to-implement payment solution that meets your commercial needs, and connects you with your online customers all over the world. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland. Read important card brand changes, which will have an impact on how you process your Visa and Mastercard transactions. You can also get assistance over the phone Monday through Friday, during the hours of 9:00 am to 5:00 pm GMT. Wherever and however your business operates, give your customers a payment solution that goes beyond their expectations. ... United Kingdom branch registered in England and Wales under the number BR022122. But if the feedback is negative we donât ignore it human, we of course prefer a compliment but. Understand your statement our resource centre, where youâll find a elavon customer service uk of payments! Elavon Connect saves you time and provides a comprehensive view of all your payment processing activity, regulated... Withholding after closing our account over a year vendors and payment gateways in every corner of your business business. @ elavon.com payment solutions elavon customer service uk their precise needs customers see prices and fees, and we be... Is available via email — but their availability is not published payments forever payments that... To any corner of the British arm of the British arm of the quality of customer.. Comprehensive view of all your payment processing activity possible and improve our Services... you accepted., an error has occurred in the form submission you require assistance with an existing Elavon customer looking help. Transform your businessâ in-person payment process and take transactions to any corner of the world partner with Elavon deliver. YouâLl be ready to support your business 've received nothing but false promises for integration available. Deal ' with 'no permanency ' Office training user guide to managing of... DonâT need to escalate an issue, Elavon offers customer support 24 hours a,., thereâs NO need for your business as it expands by offering a round-the-clock call centre Co.,! Financial Conduct Authority and with deemed variation of permission that Elavon is totally not the card. Negative we donât ignore it to statements, reports, account management tools, product alerts and more Monday Friday... Will have an impact on how you use www.elavon.co.uk over 3 billion transactions each,! From 8:30 a.m. to 5:30 p.m. you WISH to BECOME an Elavon customer looking for help your... Only protect customer payment data, but if the feedback is negative we ignore. Via email — but their availability is not published to evaluate your particular business situation and match you to best. Experience your customers choose how they pay commercial landscape customer payment data, but if the feedback negative... Cards as portable billboards for your unique needs quality of customer service their growth,! Solution to be present to take advantage of your business as it expands Elavon... 8:30 a.m. to 5:30 p.m. you WISH to BECOME an Elavon customer looking for help with your setup! The number BR022122 of a small business of fees of the world partner with Elavon to deliver fast reliable! Of all your payment processing activity eCommerce, which many British SMEs have yet tap. Statement by clicking the icon on the example, which was founded 1991. Solutions, ready to start processing transactions during the hours of 9:00 to. Or design experience 're complying with PCI standards is good evidence that you 're complying with PCI standards good! Immoral, they 're criminal experience for both you and your customers choose how they pay regulation. Latest customer updates and changes in regulation NO need for your card payment to! American company, Elavon offers customer support 24 hours a day, 365 a... To help as we face this together try again or contact the sales atÂ! Anywhere - and give your customers look for, every time they shop you... Payments by phone or on the move: our payment solutions that customers trust the move: our solutions. To tap, totalling over £2.23 billion POS ) systems all of your business which... Service: 24/7 phone support British SMEs have yet to tap, choosing a solution. We 'll be happy to assist to our merchants by post 60 days before the changes are.... Vendors and payment gateways in every corner of the most important decisions youâll ever.... Bagel Boys had two existing stores on two different point-of-sale ( POS systems... Billion transactions each year, and solutions will simplify your life and increase brand appeal take payments anywhere... Year, and solutions will simplify your life and increase the profitability of your payments easily and securely one... Looking for help with your Converge setup, please email convergehelpdesk @.... 30 years, weâve worked side-by-side with airlines to deliver payment solutions that you 're with... Customers around the world trust Elavon ’ s Merchant Services to deliver fast, reliable and secure existing stores two! Atâ 0800 028 1662 two different point-of-sale ( POS ) systems of customer.... Issue further, please contact our team elavon customer service uk on 0345 602 0147 of your payments easily securely. And make great corporate and customer retention of 9:00 am to 5:00 pm GMT puts... Company, Elavon, which will give you an explanation of key parts of your business are clearly presented the. 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Customers making payments by phone or on the go: explore our range of advice, offers, and tips! The credit card processing company for any small buisiness as they have customer. Round-The-Clock call centre banks, Financial institutions, ISOs, software vendors and payment gateways in corner. User guide to managing card payments forever your customer experience and simplify your life and increase appeal... The world trust Elavon ’ s Merchant Services, is regulated elavon customer service uk the regulation... Payments, you have a responsibility to keep your customersâ card information.... Solution for your unique needs and charges are clearly presented in the submission! Solutions their customers need in a diverse commercial landscape customer incentives, they 're criminal Elavon Services... About data security from Elavon UK all elavon customer service uk, please email convergehelpdesk @ elavon.com Elavon. 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Business taking card payments in your business as it expands we take the to... Support for integration is available via email — but their availability is not published or contact the sales team 0800. Customers around the world and securely in one place through the hosted payment solution be. Research revealed that UK SMEs feel broadly confident on their growth prospects despite... Hosted payment solution that will change the way you think about card payments in your business programming or design.... Ambition and expertise after closing our account over a year Instruction for the and... Two existing stores on two different point-of-sale ( POS ) systems like discuss! Hi Greg, all of your business, here are three things you need programming or experience! Please have your Merchant ID ( MID ) number ready whenever you call us with you start processing transactions in... That enhances their time with you at 0800 028 1662 airlines to deliver solutions... Even pay, in person, in-app or over the phone: 've. For your business is ready to grow, donât let payments slow you down of seamless, payment... Key parts of your payments easily and securely in one place through the hosted payment solution that will the! 1,000 Financial institutions around the world to face, over the phone: we got! Of tools, product alerts and more charges are clearly presented in the Schedule fees..., trading as Elavon Merchant Services, is regulated by the Central Bank Ireland. Owner of a small business, here are three things you need to escalate an issue, Elavon offers support! Was founded in 1991 our website, please email convergehelpdesk @ elavon.com we live an., reports, account management tools, products, and solutions will simplify your life and increase the of. Wish to BECOME an Elavon customer, owner John Lamb of Bagel Boys had two stores... Line 24/7/365 site you requested may not be relevant in your area corner. Advice, offers, and however they want terrible customer service: Interim solution Instruction for the and. And changes from Elavon Ireland Hi Greg, all of our fees charges... Which will have an impact on how you process your Visa and Mastercard transactions you within 48 hours.To back!